Using Health Care

• How Can I Get the Most from My Plan?
• How Do I Obtain Care?
• What if I Have to Go to the Hospital?
• What if I Am Not Satisfied with My Care?

You will get the best care if you:

Stay Informed

• Read your health insurance policy and member handbook. Make sure you understand them, especially the information on benefits, coverage, and limits. Sales materials or plan summaries cannot give you the full picture.
  
• See if your plan has a magazine or newsletter. It can be a good source of information on how the plan works and on important policies that affect your care.
  
• Talk to your health benefits officer at work to learn more about your policy.
  
• Ask how the plan will notify you of changes in the network of providers or covered services while you are part of the plan.

Take Charge

• Ask your doctor about regular screenings to check your health. Discuss your risk of getting certain conditions. What lifestyle choices and changes might you need to make to lower your risks or prevent illness?
  
• Ask questions and insist on clear answers.
  
• Ask about the risks and benefits of tests and treatments. Tell your doctor what you like and dislike about your choices for care.
  
• Make sure you understand and can follow the doctor's instructions. You may want to bring another person along or take notes to help you remember things.